Frequently Asked Questions

Payment

  • What type of payment do you take for your services?

    We accept credit cards (Visa, MasterCard, Discover, and American Express), cash, and checks as methods of payment. If you are paying by check, please make it payable to Soulful Indulgence.

  • Do I have to pay gratuities?

    Gratuities are made at your discretion. If you feel our staff had provided excellent customer service that contributed positively to your spa experience, gratuities are welcome.


Appointment

  • What areas in the Lower Mainland does your mobile spa services cover?

    We provide mobile spa services in Vancouver, Burnaby, Langley, Coquitlam, Richmond, White Rock, Surrey, Maple Ridge, and Delta.

  • Is there a minimum charge for going to a location?

    Since we are a mobile spa, typically there isn’t any additional cost to drive to your location within the cities we cover. If your location is remote and is outside of our travel zone, there is a minimal travel charge based on distance. When you contact us for a booking, we’ll let you know before any traveling fees are incurred.

  • How far in advance do I have to set an appointment?

    To ensure we provide you with the best relaxation experience, we need 72 hours notice for personal mobile spa services and 3-4 weeks in advance for large groups or events. That being said, we’ll always try our best to fit you in an appointment if we can make it happen. Please don’t hesitate to contact us and we’ll try our best to accommodate.

  • What is your cancellation policy?

    We understand that urgent matters can come up. If you need to cancel your appointment, we appreciate it if you contact us immediately. We need advance notice to reassign our staff to other bookings. For individual bookings, we require 24-hour notice for cancellations. 100% will be charged for appointments with cancellations less than the hours specified. For group bookings with multiple practitioners, we require 2 weeks notice for cancellations. After 2 weeks, 50% deposit will be non-refundable, and 100% if cancelled 24 hours prior to the appointment.


Products

  • What types of natural skin care products do you use for your mobile spa services?

    At Soulful Indulgence, we believe in supporting local companies that work hard to protect our environment. That’s why we partner with Ancient Secrets. The company develops high quality natural skin care product spa line, Beauty Through Balance. Their products play an essential part in our therapeutic treatments in getting you vibrant healthy skin. Ancient Secrets take pride in harvesting and processing of nature’s healing resources without negatively impacting the environment.

    Beauty Through Balance products do not contain: Sodium Laurel Sulfates or any other synthetic detergents, Propylene Glycol, Mineral Oil, Artificial Colors and Fragrances, Petrochemicals, and Parabens. All of their skin care products are not test on animals.

  • What types of nail polish do you use in manicures and pedicures?

    We do our best to help our clients minimize the exposure to harmful and toxic chemicals by using to Zoya nail polishes for our manicures and pedicures. Compared to conventional nail polishes that contain toxic chemicals including carcinogenic ingredients, Zoya nail polishes are “5-free”, meaning that they are free of Formaldehyde, Dibutyl Phtalate (DBP), Toluene, Camphor, and Formaldehyde Resin. Zoya is the first working fast drying topcoat and the longest wearing, toxin free natural nail polish. The company is revolutionizing the nail industry with brilliant colors to choose from. Vegan and safe for expecting moms and those nursing.


Corporate Services

  • I would like to start a wellness program for my company but I’m unsure if I want to commit to long-term service before trying it out. What would you recommend?

    We would recommend that you start off with one booking to realize the benefits of what a wellness program can do to your staff. If you are satisfied with our services, we can book a follow up meeting with you to discuss how we can help you implement a long-term wellness program for your company.

  • I need help figuring out a wellness initiative for my company but I don’t know where to start, can you help me?

    We can help you figure out all the details in terms of the types of relaxation services that best suit your staff and how long your booking(s) should be based on the number of employees you have. We can work within your budget and offer different options for you. Please get in touch with us with your questions and we’ll find the perfect package for your company.

  • What is the most popular service for corporate massages?

    Our chair massages are the most popular service for our corporate clients. It’s fast and easy to set up a relaxation station using a chair massage at the office, as it doesn’t require a lot of space. We typically recommend 15 minute relaxation treatments on a 20 minute schedule rotation. Short massages keep your team feeling refreshed and energized. If you have more space, table massages are also a great option.

  • What kind of office preparations do we need to consider when using your service?

    We need a small meeting room or a staff room to set up our relaxation station with minimal distractions. We recommend you create a signup sheet for your staff so they can sign up in advance for appointment slots. Having a set schedule ensures smooth sailing during the day of the booking–hiccup free! If you need us to help you create a staff signup sheet we can do that for you.

    After that–leave the rest to us. We will bring everything else we need during the booking including massage tables, towels, and linens so you don’t have to worry about anything else.

  • Do you have more information I can share with my senior management team to support a wellness program at our company?

    Most certainly! We have a powerpoint presentation you can share with your team: Corporate Wellness Presentation


Personal Spa Services

  • How should I prepare myself before my appointment?

    Before the appointment, get comfortable by dressing down in your robe and get cozy in your slippers to help you relax. A quiet room for your spa experience is preferable but not necessary. Help yourself enjoy the time off by having no phones, kids, or distractions for optimal relaxation.

    We would advise that you turn up the heat to the room 30 minutes prior to your appointment. Having a warmer than usual temperature will provide maximum comfort during your appointment.

    Having access to water, a comfortable chair, a table and power outlet close by is preferable. We do have portable manicure side tables if required. We have towels and linens prepared for our clients so you don’t have to do more laundry. A shower may be required for certain treatments.

  • My living space is not that big. How much space do you need to set up?

    We don’t need a lot of room so you can enjoy spa treatments in the comfort of your home. If you are getting a table massage, our table takes up approximately 4.5 feet x 8 feet. Our chair massage takes up about 5.5 feet x 4.25 feet square feet of space. If you are using other services like hand and foot care (manicures and pedicures), we just need a comfortable chair you can sit on for us to provide the service.

  • I’ve been to spas before but I’ve never had mobile spa services at my home. What’s the benefit to having a spa treatment at home instead of going to a spa?

    Having spa services come at home has many benefits:

    • Leave the travelling to us! Avoid the stress of traffic and don’t have to worry going out in rainy weather conditions, especially in Vancouver.
    • Enjoy the convenience. Relax and renew yourself with wellness treatments wherever you want.
    • Continue to relax at home after your treatment.
    • No need to drive home when your nails are still drying.
    • If you are limited in mobility and have difficulties going out, you can still enjoy a spa treatment directly in the comfort of your home.

Senior Compassionate Care

  • Does your estheticians have experience working with seniors that require special care?

    Soulful Indulgence’s spa team is continually training and learning from Michelle Wilson, the company’s founder with more than 16 year of work experience as a certified esthetician. She consults with each family to meet the client’s needs and match the appropriate practitioner for each client.

  • I would like to book your spa services for my mother/father/relative. Do I have to be there during the spa appointment?

    It is not necessary for you to be at the spa appointment. We can discuss on the phone and make arrangements you would feel comfortable with.


Gifts

  • Does the gift certificate expire?

    We recommend that gift certificates be used within the one year from the date of issue to ensure the recipient of your gift can enjoy the benefits of our spa services early on. Our gift certificates do not have an expiration date.

  • I want to buy some spa products as a gift. Can you ship it on my behalf?

    Most certainly, please contact us and we can arrange that for you. We can write a personal note for you upon request.

  • I want to buy a spa treatment as a gift. How do I know which option is best for the person I’m buying it for?

    Please contact us and we can discuss different options for you. We’ll ask you a few questions so we can tailor the gift specifically for the recipient.


Experience

  • What type of certification does your esthetician have?

    Our practitioners received training in their modality. Our staff includes spa practitioners, estheticians, spa technicians, nail artists, chair massage practitioners, amongst others. For each booking, we select the practitioner that provides the best service requested. Our staff is licensed, bondable, and insured. They undergo extensive training to guarantee we provide you with an exceptional relaxation experience.